+1 (234) 516 1250
info@mwshippingcontainers.com
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MIDWEST SHIPPING CONTAINERS LLC
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Refund & Return Policy

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Refund & Return Policy

We want you to be completely satisfied with your purchase from Midwest shipping container LLC. This policy outlines the return process, eligibility for refunds, and our commitment to quality assurance. By purchasing from our website, you agree to the terms described below.

1. How to Initiate a Return

To begin a return, please contact our Customer Support team within 30 days of receiving your container.

info@mwshippingcontainers.com
+1 (234) 516 1250

Once we receive your request, we will provide a Return Authorization (RA) number and instructions for return preparation.

2. Return Authorization Process

  • All returns must be pre-authorized.
  • Returns without an RA number may not be accepted.
  • Our team will guide you through the proper steps for packaging and shipment.

3. Packaging Requirements

Please ensure that the container is:

  • Securely packed in its original packaging or an equivalent alternative.
  • Protected to prevent any damage during return transit.

4. Return Shipping Information

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a reputable carrier that provides tracking and insurance.

5. Refund Eligibility

Container Sales and Rentals

You may be eligible for a refund if:

  • The container is unused
  • The container is unmodified and in original condition

Customization Services

  • Non-refundable once customization work has begun, as these services are tailored to your specifications.
  • If you are unsatisfied with the quality of the customization or believe a defect exists, see our Quality Assurance section below.

6. Quality Assurance

At Midwest shipping container LLC, we take pride in the durability and quality of our containers and customization services. If you believe your container or custom feature has a defect or quality issue, please:

  • Contact us within 30 days of receipt with a detailed description and photos, if applicable.
  • Our team will assess the issue and determine whether it qualifies under our quality assurance policy.
  • If approved, we will offer a repair, replacement, or refund at our discretion.

7. Non-Returnable Items

We cannot accept returns for the following:

  • Customized containers once work has begun
  • Used or modified containers after delivery

8. Refund Processing

Once your return is received and inspected:

  • We will notify you regarding refund approval status.
  • If approved, your refund will be processed within 10 business days and issued to your original payment method.

9. Contact Us

For any questions or assistance related to returns, refunds, or quality concerns.

Contact Details

+1 (234) 516 1250
info@mwshippingcontainers.com